Order Support

(860) 233-6211; Ask for Diane
Mon-Sat; 10am-5:30pm EST

Email Support

Attn: Diane

Mailing Address

17 South Main Street
West Hartford, CT 06107

Shipping Information

Standard shipping is free to contiguous US addresses. Items ship direct from the manufacturer via UPS, FedEX or common carriers. All items are guaranteed 1st quality. Learn More →

Most purchases arrive within 10 business days from receipt of your order. Some braided rugs, custom shag rugs and custom cut runners have additional manufacture time and arrive typically within 2 to 3 weeks.


If your rug is on Back Order, or in production you will be immediately contacted by phone or email and informed of the expected delivery date.

Return Information

All returns MUST have an RA# to receive proper credit. To get your RA# please call customer service at (860) 233-6211 or email westhartfordsales@kaoud.com please be sure to have your order number and last name. Learn more →

Price Match Policy

We strive to offer the lowest prices on rugs. We back this up with our Price-Match Guarantee. If you find an in-stock item for less from an online competitor we will do our best to match their price. Learn more →