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Check Out Our Reviews & Testimonials!

Name Feedback
Rosann Pistella Really great customer service. They went out of theIt way to get me the rug I wanted. Very fast shipping too! Thank you!
Amanda M. Excellent experience as a first time customer! I have used other competitors in the area, and will only be using Kaoud from now on.
Annemarie and Vincent Great job on our oriental! It looks so bright. Like new!!
M C Great service! Bought a rug I absolutely love. They were really helpful in trying to find one that would go with what I have. Then I forgot to buy the pad underneath and months later they were able to retrieve my record to verify the size so I got the right size. Highly recommend Kaoud Rugs
Leslie Driscoll Great experience bringing a client to Kaouds during the pandemic. Social distancing was easily maintained standing apart as the rug piles were sorted through. Client left with a beautiful choice. Thank you!
Sally Goodman Professional staff. Rug looks beautiful
Kim A Kaoud rugs were very helpful with ordering and delivering my rug. The quality is very good and the price was very reasonable. I will definitely order more rugs from them.
Sharon Navin The customer service was phenomenal at Kaoud.
No high pressure sales person.
They aim to please.
I'm so very happy that I stopped in.
R Kaur Everyone was so friendly and helpful. Great experience from start to finish. Highly recommend. We will be back again!
Dr. Harry Conte The rug cleaning team was friendly and fast and effective. They removed a large rug from my house very quickly and neatly.
Cathy Kulas They arrived on time and were very respectful of my home. It was important also as we needed to put our cat in another room so she would not escape
Jeannette Neveu Kaoud staff is very professional and courteous. Upon delivery the carpet was unrolled for my daughters inspection. It is her carpet bought many years ago with love. The delivery men were here at the agreed time and seem to take great pride in the carpet and truly interested in Patricias reaction. She is so very happy to have it cleaned and successfully repaired. I know Patricia has many happy memories starting from the time of its purchase in PA.
We will definitely call you if future services are required.
Thank you very much, Jeannette
Russell Hawthorne I love your rugs. We love the one we bought. I received very friendly and helpful service. That is rare these days. It was a pleasure to do business there, but I now have more rugs than rooms, so I have to stay away.
Gina Gluck Very friendly and helpful staff. Very welcoming in the store.
George Panama Great experience. Would buy again
Helen Carmody Very professional. Explained all possible costs and time frame for work. Punctual.
Looked for stains and any damage on the rug before they left. Great experience
Donata Ceretto Giannone The Kaoud team was very accommodating in scheduling pick up and drop off. They contacted me 20 minutes prior to arriving at my home so that I did not miss work. My 25+ year old oriental rug looks beautiful and new again!
Marcia Mitchell SE was great on the phone - he explained everything to me, and told me about pricing and timing. I bought my beautiful oriental five years ago at Kaoud, so it only made sense to me that they do the first cleaning. They arrived on time, I signed the paperwork and were out of the house with my rug in less than 10 minutes. They promised me the rug would be back in time for a party I was having, and that delivery happened exactly as promised. I would trust Kaoud to do this job again in another five years!
Rudy DaCosta Your team did an excellent job.
Trish Lustila It was easy, efficient, and totally satisfactory.
Gary and Jean We have dealt with Kaoud Carpets over many years and have always had a great experience. They have a huge selection of styles and are very helpful . They a fine business to deal with.
Ellen Carlo Excellent. Helped me pick out a beautiful rug. Staff very knowledgeable and professional.
Dawn Toce Excellent service! After the cleaning, our rug looks brand new again.
Joe Barone Excellent job pickup and delivery was done well adhered to Covid rules. Carpet was cleaned and repaired as promised. Looks better than new.
Dennis Chalk Very helpful staff and timely delivery. Excellent experience.
Larry Myers A little pricey but carpets came out very nice.
Beth Brody We needed two 8x10 rugs cleaned, one fairly old oriental. Chris came by, evaluated which services we needed for each rug individually, recommended new rug pads, and took them away. They were able to be cleaned and delivered within the time frame we requested, and the results were better than we imagined. They dried out older capers looked bright and fresh. Really happy with the service and results. Worth the cost.
Wayne Soderlund we hope the rugs will be nice but still waiting for them
Mary Kathryn Thanks for your help
Laura Green The gentlemen who came and took the rug and delivered it home were very charming, informative, & customer friendly and made sure that I was happy with their job before they left.
Laura Green The gentleman who picked up, did the work, and brought my rugs home were very customer oriented. They were charming and helpful and made sure that I was satisfied before they left.
Janet Stomberg We purchased 3 beautiful rugs & are enjoying them in our home. Your sales people were very helpful in picking our purchases.
Robert Deane Irina was the employee that I interacted with. She was terrific. The problem I had was that my rug was in the possession of another person. Irina handled all the interactions on type of cleaning and an expensive repair. The rug will be delivered this week. I would recommend Kaoud and Irina without hesitation.
Renee Marcus We were once again impressed by the level of service from the Kaoud team. We went to two showrooms and both had exceptional staff. Love the trade in program as we did a major home renovation and our old rug just wasn't working any longer. Found a new one that we love! Walk don't run to Kaoud.
Maryann McNamara Extremely soiled, filthy, and smelly was the best description of a much beloved Oriental rug I recently inherited. I knew if anyone could clean and restore the rug to its original beauty, Kaoud could. Their work did not disappoint! Absolutely fabulous! My first and ONLY choice for rug care!
George Bernier Wonderful service and great work leaving the rug like new.
Bob Davidson Great service and prices!
Seth G We had an incredible experience at the Manchester store. Naomi was extremely knowledgeable, friendly, and helpful, and we left with two fantastic rugs at a great price which really tie the room together. We recommend Kaoud to all our friends and will be visiting Kaoud for all of our future needs.
Bob Davidson Great rug selection and fantastic prices!
Dennis Gebo I was Very satisfied with the whole experience.

Kaoud came to my house and removed five oriental rugs to have cleaned at their store. The rugs were cleaned and delivered back to my house and replaced as they were originally. All the moving and replacing of the rugs was done by Kaoud employees.

Thank you Kaoud For a great job.
Noreen and Robert We bought our beautiful rug from Kaoud Bros. 23 years ago. The rug still looks like brand new, but sadly does not fit in our new home. I contacted Kaoud in Feb of this year, before COVID, about a possible trade in. They were so responsive and helpful, even though we now live in NC. We've now hit the pause button on the trade in, only due to COVID. But the Kaoud team continues to stay in touch and offer assistance when we're ready. Now that is excellent customer service! Thank you Kaoud!
Daphne Wilcox They were helpful, pleasant and efficient!
Pamela B. I couldn't have asked for better service. Everyone was curious and helpful. If it wasn't for Se taking the time to bring 4 rugs to my home, I don't think I would have chosen the perfect ones. I would highly recommend Kaoud. They go above and beyond! PL
William Kron This is the third try. Representative was great. Spent a lot of time with us. In the end more than we wanted to spend
Mr John The buying experience good. I brought pictures of my living area and my salesperson Naomi selected a few rugs that she thought would look good. I brought the rugs home and chose the one that I liked. The purchase went hassle free.
Sharene Wassell Great service and help choosing the right rug for my space. Got it at a great price which was a bonus!
Eve Alpert I was extremely happy with the service in the Manchester store and the people I dealt with and the end result of my carpet after being repaired and cleaned.
Lisa Feldmann We go to Kaoud for all of our carpeting and rug needs. They have a wonderful selection of rugs and we always find something special for our home. We have even bought some rugs that were designed by the Kaoud family and feel they are treasures. We have also had rugs cleaned by the staff and know that we can trust them to do a thorough and careful job. And more importantly the staff are super nice and helpful.
Noreen Adams Very pleased with the cleaning! Will definitely use Kaoud again!
Jim Pappas Staff was fine. I bought in a rug that had not been clean recently but had only been in dining room with very little traffic and almost zero use. The cost for cleaning was very high - more than any place else I looked at for the quality of service and name recognition. The limited stains were not removed so I left very disappointed. I would not recommend using it as it did not live up to my expectations. This review was completed more than six months after the cleaning so it is not a recent issue.
Mary Ann Very easy and helpful. Great experience!
Diane and Malcom Aloud rugs were very professional and prompt when we moved. The arrived when scheduled and picked our rugs for cleaning and one repair and delivered and placed them in our new home
Jamie and Kathy Excellent! Great Service! Very friendly and helpful!!
Jamie And Kathy Excellent! Great Service! Very friendly and helpful!
Daniel and Connie Just a note saying how pleased we were with the wonderful personal service. Kaouds just could not have been more accommodating. They came picked up our rugs, cleaned and attended to each necessary repair plus delivered the rugs to our new address some 70 miles away. Special thanks and gratitude to the professionalism of Naomi who helped us in every way. Willy also assisted us and delivered the rugs. It's folks like Naomi and Willy that makes Kaoud the great company it is. Wishing you the best.
John and Maribeth We had a unique request which required patching of some quality ornamental rugs and Kaoud's installer, Willy, did a very quality job and we couldn't be happier. We highly recommend Kaoud!
Eileen Moitoza I loved shopping at Kaoud. The rugs are all so beautiful, it is hard to choose. Have never used their cleaning services. Have gotten many compliments on my choice.
Erik and Melissa We had a great experience. Great quality. A little pricey.
Kristin OConnor Very pleasant expererience. Would definately shop there again
Tom and Diana Staff worked beautifully as a team. I wish you were located closer to ashburnham me as we are looking into a stair runner that will be beautiful and not show or collect dirt.. best wishes in your new place.
Mr & Mrs Michael and Mary Outstanding service, I had many rugs cleaned and they look great, staff was helpful and showed up when they said they would, I highly recommend them
Gayle T It was exciting I have never been to a rug store before. I am pleased with the rug I purchased and matches my home beautifully. I enjoyed my experience there. Maurice was friendly, prompt , And efficient.
Francine & Michael Great experience. Staff was fantastic! There was a lot to take in and look at and they spent time with us and helped in our decision making. Recommend them highly
KENNETH OLEJARZ Easy! Found the perfect carpet in no time.
Bill and Stephanie knowledgeable, experienced, helpful and patient. Very positive experience.
Heathir Fostyni Kaoud did a wonderful job of cleaning and repairing my oriental carpets. Their service was excellent too: picked up and dropped off.
Mr and Mrs Dominic Very friendly staff and very helpful
mary DELUDE love the staff that you have working for you and also love the rug we have .your staff are very helpful when selection a rug.
Andrew Eveleth Excellent service and work done to rugs.
Peter and Rose Great experience. Great service. Pleased with the product as well as the service.
Simon DelBuono We had such a great experience dealing with Kaouds. . They allowed us to bring a few rugs home to to try in our room before purchasing. We have had the rug for a year now and it looks as great as the first day we brought it home. It doesn't shed and holds up beautifully. They also recommended the perfect pad to keep it on place. I will definitely purchase another tug from them.
Traci Schwann Wonderful experience. Just moved in from out of state and Chris and the other staff at Kaoud Rugs were a delight to work with. Knowledgeable, professional, patient and helpful. The carpets are beautiful and service was prompt with great communication. Highly recommend them!!! 5 STARS!
Eileen and John We have purchased many rugs from Kaoud over the years and we treasure all of them. The staff is very knowledgeable, patient and helpful. Most recently, after flipping through their enormous inventory more than once, they put together 3 coordinating area rugs which turned our bedroom makeover into a masterpiece!
Joe and Leslie Diane Tyler was very patient, helpful and respectful of out budget. We were very pleased with the two rugs we purchased - they fit and look beautiful in their new setting.
Vorcelia Oliphant Ever had an item that its beauty and value only had meaning to you and your family despite its horrid condition?
Never caring what others thought, I displayed boldly on my den hardwood floor a hand-made rug the which I should have been embarrassed to let be seen, nonetheless to bring for a cleaning but the color and pattern of the rug I adored.
I brought it to Kaoud; they were amazing!
Some repairs were made, cleaning done and this once pathetic looking rug looked better than anything I could ever imagine: Its colors more vibrant, and the repairs made it so others could appreciate it as much as we without the embarrassing damages.
Kaoud did not handle the rug or us based on its condition. They handle all based on their high standard of professionalism, not to mention discerning that we appreciated much more in that rug than was obvious or spoken.

I would not go anywhere else other than Kaoud.
Kathy Kaoud I have over ten Kaoud rugs in the house and with two boys the rugs get every thing on them. Clean up of spiked yogurt of smooshed berries takes me seconds. I highly recommend the Kaoud cleaning service of higher traffic rugs, they come out like new and smell a lot better.
Mr & Mrs Claudia Excellent service
Macil Stang It was a very easy and quick reply and and transaction! Very professional! I love my rug. It is everything the said it would be. I'm very happy with the entire process!
Leland Jones Great staff and service
We are pleased with how clean the rug looks
Marilyn and Bob Very knowledgeable and even more helpful and patient. Explained how different rugs were made, how to care for them and even waited for us to go to lunch before making our decision
Chris Francis Hello, I have to say, after many years of seeing Kaoud's ad's on television never thought I'd be shopping there. The bottom line is, I did and I have to tell you Chris in Canton was great and his manager and his staff who made my purchase an experience that I will be a repeat client.

Thank you again Chris for making my decision purchasing my first rug a smooth transaction.

Chris F
Heather Summers Was greeted nicely and asked what I was shopping for. I was shown many area rug samples and then my final choices were put on display for me to review up close. I am very happy with my final choice. The sales rep was helpful in guiding me to choose the correct size carpet for the room.
Peter Hill Great selection, they allowed us to put rugs on hold for multiple weeks, made prompt delivery on a Saturday when asked, and were very nice people. We worked with Irina.
Bill Blais Nancy & I want to thank Irina Pedyna for her help in selecting a new Kaoud rug for our living room. After showing her our color scheme for the new living room furniture and walls, she knew immediately where to find rugs that could work in our room. The new rug looks spectacular and blends in with our new furniture and wall colors.
John Clark Carpet was picked up the day after I called and returned within a week. All stains were removed and the cat pulls eliminated. The people I dealt with were very knowledgeable and even identified another rug we own (inherited) as being more valuable than we had thought.
In sum, the service and the results were fantastic.
Mary Alfano Received
Alexendrina Folcik Very pleasant experience nice young men very polite7
Jennifer Wilcox I bought my first carpet at Kaoud's 10 years ago. When I decided to change my decor, I needed to trade in my carpet. Maurice, Dianne, and the whole West Hartford team made this process so enjoyable. When I had concerns about some color variations in the carpet that I chose, Kaoud's went out of their way to make sure I was satisfied. This is why I will continue to purchase my carpets from Kaoud's.
Thomas Patzke A very good job in cleaning my carpet. Completed earlier than expected. The staff was courteous and professional. Sorry we missed 10% Charlie😊😊
Ann Demos The staff who picked up the rug etc...were wonderful.
Linda Filon professional, helpful, on time
very good experience
Robert D Chusmir Diane handled the details for the repair and cleaning of a well worn rug that has been in the family for many years. All I can say is "WOW!!" It turned out so nice and the colors so vibrant again that we decided to use it in our dining room now as opposed to the family room to help preserve its newfound beauty. Thanks for your excellent service.
Sandra Gardinier Excellent service and very detailed information about carpet pads that I ordered for four area Kaoud rugs. I requested they be delivered whenever any service was being done in Cheshire. Instead they were shipped to me! They are perfect! I have great appreciation and confidence in Kaoud.
Elaine Taylor The most personally attentive experience EVER! I will be back!!!
Gail Varjabedian The staff is very knowledgeable and very accommodating! I have usedvarious oriental rug companies over the years to maintain and clean my rugs but no one deliverered a more perfect product as Kaoud Rugs. Will only use them going forward !
Charlie Kaoud Great Experiance
Robert Ignagni Excellent job cleaning our beautiful rugs. In-home pick-up and delivery was fast and easy. Great job overall
Diane Zeppa Very professional and we received our rugs in a timely matter.
Chris Storm Great all around experience
Barbara Dillemuth Everyone is very welcoming to customers. The store is managing the pandemic rules very efficiently and I felt safe in the store. Dealing with the staff was a very pleasant experience.
Patricia Aucello Amazing customer service.
Bud and Charlotte Jason Very knowledgeable about the products and they have a fine reputation for service.
Todd Shorts We had three braided rugs cleaned. The were done very well.
John and Gwyn Charles Your team have been nothing but professional. You have shown your sales over and over again to be reliable, to do what you say you're going to do, to go above and beyond to please the customer and give us what we want. You do excellent work with cleaning and restoring in storage preparation, Plus Appraisals and just plain old good sound advice about protecting our investments and planning for longevity of our precious rugs. I can't imagine anyone doing a better job at all that.
Leo Gillis Thank you for a very thorough & professional job
Leo Gillis Thanks for a great job!
Harvey and Ellen Martineau Good afternoon Maurice, i prefer and think you would agree it would be best for you to call me and not leave a written review. If you would like a review, please call me at 860-647-8476. A long time customer. Sincerely, Ellen Martineau
Thomas Reinhardt Thank you so much for the patience and care to help us find the right carpet. As I sit here tonight gazing on it, I am further amazed at it's meaning and symbol/story to us this year. It is special to us.
Vivian Chow The service I received was excellent...prompt. polite and friendly.
Beth and Bob Brody We have used Kaoud for multiple services in the past year. The rug cleaning was excellent. Pick up and delivery was timely and the carpets look beautiful.
Additionally, we had new wall-to-wall installed. They were exceptionally accommodating , as we had to reschedule several times due to delays in a renovation. The sales person was super helpful in choosing the carpet, the installers came exactly at the designated time, and left the room clean. It was a perfect experience.
Lastly, we went to the Canton showroom and worked with Christine to choose a runner for our entry hall and a rug for a guest room. She quickly picked up on our style and our price range, and patiently worked with us to choose the right rugs for each place. Plus - sale!
I would definitely work with Kaoud again on any of these projects. I think they are the best in the area.
Kathryn Hallen I have a 30+ year old oriental rug that had not been cleaned (ever). Kaoud Rugs cleaned and repaired the rug and it looks almost new! The colors are vibrant and I think this beautiful rug will be in great shape for another 30 years!
Pamela Deveau Everyone was very helpful and pleasant. I liked that a live person answered the phone when I called to ask about getting a rug cleaned. The fringe on my rug had some damage. You suggested to decrease the size of the fringe. The rug looks great with the shorter fringe. The colors in the rug are more vibrant now that it was cleaned. Great job by all. Thanks.
Mike and Judy Manza We had a hard time choosing our rug because there were so many beautiful ones to choose from. But the outstanding customer service made it a lot easier. I was especially grateful to Christine who zeroed in on my confused descriptions about what I wanted and led us to something that was perfect for the room. When it came down to the final decision between two equally beautiful rugs, they brought them both to our home and allowed them to stay in the room for two days, which was a great help in realizing which I preferred. We had dealings with at least 5 of the staff, and each person was upbeat, patient, and more than competent. I highly recommend Kaoud Rugs.
Fairchild William They did a great job cleaning a very old and fragile oriental rug.
Barbara jeanne Kirk Rugs look great. Everything as promised.
Christine Wittkop Great experience. Very helpful. The rugs were perfect for the space!!
Mattson Herbert Perfect experience thru all transactions
O'Malley Sue Awesome job! Totally worth the money. It’s like a brand new rug.
Proctor Linda and Pat P. My wife and I had a very gratifying experience at Kaoud Rugs in Manchester. We went to Kaoud in search of rugs for a new master bedroom suite that had just been completed for our home. The customer service professionals were extremely courteous and went out of their way for a lengthy period of time to assist us in picking out the the three rugs that we ultimately chose (bedroom, hallway runner, and bathroom). Delivery was accomplished in less than a week and one of the customer service individuals we had worked with came to our home on that day to ensure that our purchases met our expectations. We couldn't have had a better experience. Without reservation, we highly recommend Kaoud Rugs both for the exquisite equality of their products and their superior customer service.
Jeff B We had a great experience at the Canton Store.
We were looking for a large area rug for our living room that would look good with our furniture. Christina and the rest of the staff were wonderful to work and very helpful throughout the process. Although the Canton store had a very large selection of rugs to choose from, Christina took the added step of looking through their warehouse to see if there as anything additional that we might prefer. They even allowed us to take a couple of rugs home to see which might be a better size and color for our space. We were very happy with our experience from start to finish and we love our new rug. We highly recommend Kaoud Rugs, Christina and the rest of the staff and will definitely be returning customers at the Canton Store. Thank You
Sferrazza Joseph Irina and Naomi are a pleasure to work with in your Manchester store. We found exactly what we were looking for and are happy with our purchase. We will continue to be customers.
Shelley Cassky I am very happy with the service I received at the Canton store. Christina and the young men who work with her were very attentive and with their help I found an absolutely beautiful rug that adds color and a lot of interest to my living room. I really love my new rug. Thank you Kaoud's!
Benner Richard We are very happy with our experience with the staff at the Canton store. The two rugs we took in for cleaning are beautiful again! We were under a time restraint to get the rugs back and were not disappointed. We have always been happy with Kaoud rugs and our dealings throughout the years. You all are the best! Thank you!
Mike And Judy Manza I can't say enough about Kaoud's customer service, from the store manager, to the salesperson and the young men who schlepped the rugs around showing us our options. We purchased a rug, it was delivered, and 2 weeks later, I felt I'd made a big mistake. Kaoud's permitted us to return the rug, found us other options to consider, and then happily brought BOTH rugs to our house to try them out, even allowing the rugs to remain two nights before we made a decision. They just could not have made it any easier, and all the while they were pleasant and encouraging. I recommend Kaoud's highly. You can probably find a cheaper rug elsewhere, but you will never find anything more beautiful and with better customer service.
Joe Saimeri I really have enjoyed working with you and your family and staff. We have purchased some of the most beautiful hand made rugs from you. I have enjoyed and continue to enjoy their beauty in my home. Thank you for a great experience.
Chilton Thomson I am pleased with the work done so far - enjoyed talking with your knowledgeable staff - very nice to learn that the rugs I bought so many years ago in Iran were not fakes as I suspected
Regina Malsbary I was in and out quickly since all I needed was non-slip liners. I've been very impressed with their service before.
LaMonte Dominic Very please with there service I received in the West Hartford Store.
They did an excellent job cleaning and repairing our rugs.
Thank for such great service.
Judith Janas The service was excellent and our rug came back looking brand new again. The dirt wasn't obvious but after 6+ years, I knew it was time for a cleaning. When I saw the rug in the store, I didn't notice a huge difference, but when I got it home in our own lighting, I could see how beautiful and lustrous it looked - like it was brand new. Definitely worth the money!
Workman Jude Even during a pandemic, Kaoud in West Hartford, were accommodating and helpful in cleaning, repairing my rugs. The result was great as they looked new again! Also, Maurice kindly offered some advice on how to keep them in place, which adds to their excellent service and quality. Five Stars!
Jody S Lefkowitz We bought the most perfect rug from Kaoud's. The owners went out of their way to make sure we got the rug that would be just right for our space and color scheme. We had been looking for 6 months and when we went to Kaoud's we knew we went to the right place.
Margaret C. I took a leap of faith and purchased an 9 x 12 oriental carpet from an online auction, so really had no idea of the true condition of the rug. Then came pick up day. Ewwww. This rug was filthy. Pebbles were popping off of it when we unrolled it in Kaoud's showroom. Fast forward to this weekend when Kauod's awesome delivery men installed it - absolutely beautiful! This rug looks new. So clean, vibrant, and gorgeous. I couldn't be more pleased with the end product. Thank you to everyone at Kaoud!
Curtis Marilyn and Bob We had a very good experience with you. Everyone was not only helpful but patient as well. We love our rug
Charleen Taylor They do the best job of handling cleaning of rugs. Always helpful in showing possible rugs for various rooms in my home. I’d say huge selection of rugs available.
Peter Dudis I had an excellent experience and was able to purchase a rug of good quality for a reasonable price your staff was excellent
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Regina Frydryk Eveyone at Kaoud was very friendly and helpful. Our favorite choice ended up being at the bottom of the second stack of rugs. Being able to take 3 of them out on loan to make sure we had the right choice made all the difference. We have had our prior rugs for 25 years from Kaoud and they still look line new. It was worth the trip to the store to get the same quality and service we had 25 years ago. Thanks for still being there!!
Ray Minor Customer service could not have been better. Very helpful and courteous. We love our rugs.
Thank you!
Ken and Lisa Safft Amazing and easy to work with ... very knowledgeable.. flexible when returning a rug that was never laid or unrolled passed the 30 days to purchase a new one that matched better with our room
We’ve purchased several rugs and love them all!
Donna Laconti Excellent cleaning of my old rug and good advice and care from all members of the staff. I felt like my rug was in expert hands.
Pam Lang This was the second rug that Kaoud has cleaned for me. They do an excellent job. The staff is helpful and professional and they always do exactly what they promise. Although this rug was not tremendously difficult, the first rug was a disaster. They managed to remove stains that I thought might remain for the life of the rug. Believe me you get what you pay for. I would never send a rug to anyone else.
Shirley Cronan I was very pleased with the service. They did a good job mending the fringe on my rug . Was very pleased with the washing and cleaning of two rugs.
Linda Kirkpatrick Naomi was wonderful. She went the extra mile to find the rug I’ve been looking for for three years. The staff members were pleasant and courteous and the rug looks fantastic.
Arlene Schroder Thank you for doing a great job repairing my rug. It looks great!
Jeffrey and Ellen Speirs We had a wonderful experience at Kaoud Rug in West Hartford. The sales lady we dealt with was very helpful in telling us how to fold our rug to get it in the car to be cleaned. When the rug was cleaned, it looked like new. The guys placed it in the car and off we went. The whole process took two weeks. I felt that my rug was in good hands.
Ellen Speirs
Alicia Mat Dorment We had a fantastic experience finding our two oriental rugs at the Canton Store. Christina helped us coordinate the colors. It was a fantastic experience. We are ecstatic with our new rugs.
Tim Parola The West Hartford store staff were great to work with. They fully explained the cleaning process and options, handled my oriental rug with care, listened to my input so they knew what areas needed special attention, did a really good job cleaning it and then brought it out and loaded it into my car.
Gerald and Sandy Stinson Christine was very helpful.
Andrew Gambardella First time buying an area rug. Staff was very helpful, and Maurice himself helped me out . Found the perfect focal point for my great room.
James and Rosemary Carros Everyone was very helpful. Your direction helped us choose the perfect rug.
Gina Pines Design Consultant Very efficient. Careful and meticulous. Very polite and helpful. Couldn’t be better
Peter Herrmann Perfect. We had deadline which they met. They helped with pickup and placement on return (one esp. heavy piece that I couldn't lift myself). The carpet is now restored and looks superb again.
Leila Bruno SE is very knowledgeable and guided us to the perfect handmade rug for our family room. He knew it would match perfectly before we did! Very thankful for his expertise.
Indira Qasba Very friendly
Shelia Dubois Perfect rug beautiful colors looks great in Dining room!!! Great customer service
Joan Pontbriand Professional from beginning to end
Kevin Honeycutt Kaoud is an extraordinary store in every way. I have purchased a number of rugs - those for heavy traffic areas to investment Antique Sarouk - and the quality and care has been superior. I have had Kaoud clean rugs as well and the end result is always excellent and the prices reasonable. All that said, it is their service that keeps me coming back. While I haven't worked with the father, I've been cared for by each of the brothers and by Diane who really takes care of her customers. It really is a family business and they make you feel like family. THE best.
Mary LoPresti Salespeople were very helpful in showing the different styles of carpets! I got exactly what I went in for!
Douglas Ross Return visit to obtain coordinating oriental carpet piece and received the usual excellent service and guidance to result in a great fit. Always a pleasure to deal with such a great bunch of ptofessionals.
Leon Bouteiller Knowledgeable, courteous, no bull.
Gilda Iaia Very good. Rugs look great.
Carol Hannon Easy to work with. The entire transaction was great.
Russell Schwartz Great selection, friendly and knowledgeable staff. Maurice and Charlie were very helpful as always. A pleasant shopping experience.
Edward McGovern SE was very helpful and a pleasure to work with!
Joan Davis Love the rug we purchased, the service was great. Maurice was so helpful and personable. The selection of rugs was incredible. Will be back again.
Alan Aleia Very happy with help Diane and team provided in selecting carpets and allowing us to see them in our home before we bought.
Bujar Bauta Very professional & courteous establishment
Carol Goertz The rug is beautiful and the two gentlemen went out their way to put it where I wanted it since I didn't want it in the room where it got dirty, Thank you for your fine work and for the other lovely area rugs which I purchased through your company.
BRENDA MCCUMBER Kaoud provides the best customer service imaginable. A very great pleasure to buy from. Every time I look at my rugs I feel such happiness about the transaction.
Carol Knight Mosby The staff was very friendly & helpful. This made my first shopping experience at Kaoud Rugs, very pleasant.
Annie Gray Excellent, excellent customer service.
Willing to listen, offer suggestions and very courteous.
Delivery personnel were punctual and friendly.
Karen Kubasek Kaoud did everything they promised. Can’t ask for more than that! Thank you!!
Janet Ellert Everyone is so pleasant and helpful-they picked out exactly what I needed for each room. They even came to my house to deliver a rug! I would recommend your store to everyone!
Harry Conte The team that came out to remove the rug and replace it were very friendly and nice and very competent.
Patricia Merenda Got a great value at the Avon Store close out sale. Sales staff was verry helpful in choosing the right rug for our family room.
Steven Higgins Service was outstanding. Absolutely love the rug we purchased, definitely a quality product.
Humphrey Tonkin I don't like filling out reviews for perfectly routine commercial transactions. Kaoud did an excellent job and I would work with them again.
Eileen Crosby Very nice people to work with. I love my rug!
Eileen Crosby Very accommodating and pleasant staff to work with. I love my rug!
Charles Vendetti The best way I can describe them is that they are fair, attentive to customers and they deliver as they say they will. We received exceptional service and welcome from Christina and 10% Charlie with back up of their work staff. Thank you for your service and quality products.
Karen Bosco Wonderful experience. Was greeted right away in the store. Was shown a variety of rugs until i found what i liked. Very helpful and answered all my questions. Definitely recommend them if looking for a rug!!
Gloria Siavrakas Kaoud is a very professional company to do business with. We had a minor issue with two ends of the area rug we bought and they were very helpful and even came out to our home to resolve the issue. We have done business with them in the past and will continue and will recommend their business. They are very eithical.
Jeff Gros Overall it was very good
Sharie Weakley Great place to purchase a rug. Their customer service as well as quality is top notch. I have confidence in their integrity and they bend over backwards to help you find the right rug. I have previously bought rugs online, thinking I was saving money and getting variety. I will never do that again. They flipped through numerous stacks of rugs and pulled the ones I liked and layed them out. By looking in person, my idea of what I wanted changed, for the better. I've had my new rug for about a month, and absolutely love it. Not at all what I would have picked online, but you can't beat shopping in person for something like this. Furthermore, the quality is extraordinarily good. I will definitely go to them again.
Mary Bencivengo I had a excellent experience at Kaouds. I've used them multiple times to have my rugs cleaned and repaired. I've purchased a stair runner and now the carpeting for my bedroom. They are professional and pleasant to deal with My experience with Christine was excellent I highly recommend them.
Lynn Johnson Very pleased with the way our rugs look - you did a great job!
Mimi Cardwell The rugs were cleaned very well and they did exactly as we requested! Very happy with the service!
Jeanette Theiler Professional, polite, and accommodating
Jay LaPlaca We went to Kaoud with the hope of buying a rug for our family room. Christina and S. E. were very comfortable to work with which made our shopping experience terrific. After several visits to their store and one visit that S. E. made to our home, one rug turned into four. We couldn’t be happier with our purchase and the pleasure of looking at them every day.
Particia Palfy Our experience from the minute we walked into the store was beyond positive. The staff was friendly, patient and steered us in the right decision for our rug repair. We will tell our neighbors and family to visit Kaoud for all rugs, cleaning and repairs. Thank you.
Sue Darby We had 3 rugs cleaned. Service was great and staff very friendly and helpfull. Rugs looks great!
John Wheeler Exceptional customer service! We bought 2 rug pads from Kaoud days before moving out of CT. Found out later that the rug pads were not the right size. After we called Kaoud, the correct size rug pads were delivered the next day. We were very impressed with the way it was handled: easy and quick! Big thanks to Catherine at the West Hartford store.
Meghan Boesch All around tremendous performance. Thank you!
Janet Rake Liked the fact I could take it home on trial.
Herbert Willaimson Very good experience
Jim Warren Very fast and efficient
Joeph Strouse When we walked in, we were immediately approached by Charlie. His greeting to us was warm and focused. We explained what we wanted and he led us to that price range and together we flipped through rugs. We bought three rugs for a large space and Charlie helped us in determining dimensions and colors. We felt the price was good and were every satisfied with our purchase.
joseph strouse When we walked in, we were immediately approached by Charlie. His greeting to us was warm and focused. We explained what we wanted and he led us to that price range and together we flipped through rugs. We bought three rugs for a large space and Charlie helped us in determining dimensions and colors. We felt the price was good and were every satisfied with our purchase.
Bruce Fischman Great service, and reasonably priced. Very responsive and did an excellent job on the carpet cleaning and delivery.
Melissa T. Kaoud Rugs cleaned and repaired a heavily used vintage hallway rug for us and the results were amazing. This is the second rug Kaoud has cleaned for us. The investment is well worthwhile!
Bonnie McLachian Great job restoring a very old approx. 4 ft. X 6 ft. carpet that had seen much better days! Worn, threadbare areas that were practically “see-through” are now pretty much indistinguishable from the rest of the piece. The rug still maintains its old, well-used appearance, but is in beautiful condition, ready for hopefully many more years of use. The craftsperson who did this work is a true artisan. The repairs did take a bit longer than estimated, but well worth the wait. Delighted that I decided to have the restoration done rather than buying a new piece. Kaoud staff very knowledgeable and helpful.
Charles Murray Appreciate the special care and customer service
Been a customer for many years and never had any problems
Elizabeth Ciarlelli From start to finish, rug cleaning service provided by Kaoud staff was an excellent experience.
They are attentive, prompt and very professional. I would recommend their services.
Lynda Montefusco Our experience with Irina from your Manchester store out standing!!!! I am a very fussy person and know exactly what I want and she met all of my needs with a smile. I am looking to buy my second rug from her shortly.
Rocco Matarazzo Kaoud did a great job repairing and cleaning our oriental rug!!
Sarah Meshanic Nobody contacted us when our rug was do e being cleaned. It was supposed to take about 2 weeks. At the 6 week mark i called the store. After that they delivered promptly.
John Picard I do not have the words to do justice to the professionalism and helpful manner of Christina. She patiently assisted us to choose rugs for our new home. We could not have done it without her!
Sharon Marrotte very good
Hasheeb Hosein Great shopping experience.
Naomi was very helpful in helping us to choose the correct rugs for our home. Very professional and knowledgeable.
Debbie Vaughan They are extremely knowledgeable regarding the quality and care of their rugs. The staff were very professional and committed to finding us the best rug for our space.
Debbie Cersosimo Excellent job and done in a timely manner. People on the phone and in person so very nice and accommodating!!
Jean Peirce After my Dad passed away, I didn’t think twice about where to bring his rug to have it cleaned. They did a wonderful job and it looks like new again. The service is great. They took it right out of my car, and brought it back out after it was cleaned. I wouldn’t trust anyone else but Kaouds with this investment.
Francis LaSala Rug repair turned out great. Just as Mr. Kaoud promised it would. We are very happy with the results.
Nadia Slover I have no complaints because the whole process went very smoothly. Your associates were very courteous when they came to pick up our oriental and when they delivered it and laid it out for us. They also helped us put back a couple of pieces of furniture. The repairs to the rug look great. My only concern, although unfounded, was that our credit card was charged on the day of pick up instead of on the day of delivery. This was a first for us. We will use you again and will recommend you to our friends.
John Rodick Very Good
Gail Larkin Very professional. Coming on the weekend was a treat. No time off from work. Thanks.
Richard Koch I am a very happy Kaoud customer, very happy indeed. I was treated with grace and courtesy and shown a variety of excellent choices of rugs and carpets. My need was quite specific: a round rug, small in size, that would fit a particular space. I found the rug that I had in mind, and indeed, it suits the room for what it was intended. I could not be happier, and I look forward to returning to Kaoud's for a larger carpet. Thanks so much .
Kaia Monroe Great service, great products. Love my rug!!
Nancy MacDonald Had an excellent experience. I love my carpets! I think they are about 10 years old. I have had them cleaned and serviced twice. I love the fact that you come pick them up and deliver them once they’ve been serviced. I highly recommend these carpets and this service.
Pierre Boulanger My rugs were beautifully cleaned and repaired. Everyone is very knowledgeable and helpful. We will definitely use them again.
Debbie M We had a great experience at Kaoud! We had excellent service and they were very helpful in helping me to find the right carpet. I love it and would highly recommend going there for a carpet. They had a great selection. I was trying to decide between 2 rugs and they put both rugs side by side for me which helped me to make my decision and I love my new rug! They also carried everything out to the car for me as well. Great experience would definitely buy another rug from them.
Sandy Sauer From my first rug purchased back In the 70’s to this day your carpet company has always showered me with service, but who thought it was a good idea to charge for parking? Everything West Hartford has to offer can be purchased elsewhere or on line.
John Filhaber Really great experience! Wandered in at 4 PM on a Saturday expecting to purchase 1 or 2 rugs. Christina spent some time with my wife and I to understand our home, our individual design aesthetics and our budget. And, she somehow managed to to identify the overlap in those conflicting requirements. We went through two stacks down stairs and one upstairs and she guided us through the stacks with her phenomenal memory and knowledge of the rugs and guided us to the perfect !!4!! rugs for our home. She is really insightful, customer focused, personable and would probably make a great therapist. She listens and helps you figure out what you want. And I am certain that we would not have purchased so many great rugs at this time were it not for great insight. And no pressure. She just figured out what would delight us and showed it to us. Very nicely done!
Suzanne Levine Pure serendipity. A parking space in front of Kaoud's was free and I pulled in not intending to do rug shopping at that time even though it is on our renovation to-do list. We knew we'd be looking for rugs for the living room and bedroom. I thought I'd take a quick peek to get some ideas and an hour or so later I left with two rugs that could not be more perfect for our home. Chris Kranmas could not have been more helpful, laying the rugs out for me to really understand their dimensions and to see the beauty of the designs.
John F We had our rug cleaned and it came out great.There was a bit of a misunderstanding about the delivery time, but those two men who delivered our rug were very courteous and accommodating. They even turned it around when the faded part looked better on the other side of the room.
George Fay Excellent folks! Explained everything. Very happy so far.
Jane Reinhardt We have always been pleased and satisfied with the quality of your treatment of our carpets and with the sensible advice and amiability of your staff (with the exception of Kristina, in your Manchester store, who has consistently come across to me as a bit overbearing and condescending. That might just be me being over-sensitive, though.). Anyway, thank you all for being such caring stewards of the marvelous and remarkable tradition of Oriental rug-weaving.
Robert Tiefenbrun Great help in reviewing what we were interested in and understood the need for a new carpet to blend in with existing furniture. Installation was well executed and done with care. Would by again should the need arise.

Robbin Nicoletti Maurice, is a true professional. We had an exceptional experience. He is very detail oriented and extremely knowledgeable. Not only is he very attentive but he truly wants to add warmth and comfort to your home. He knows the product like the back of his hand. I highly recommend Kaoud rugs. We will be back
Su Gamer I had a wonderful experience with Kaoud on replacing my rugs. They were courteous and knowledgable. We went through several piles and till I found the ones my persnikity husband and I agreed on. Maurice was very patient and worked with our budget. We went to several stores in the area and they gave us the best price.
Cathy Phelps Irina was fantastic. Very patient and helpful.
Lucy Ferrise Our area carpet looks like new. We’re very pleased with the professional and courteous service received. The one drawback is that you do not offer pick up and delivery to Middlebury. Fitting the carpet in our Beetle was not easy!
Janet Penney Thank you for the best service in picking up my rugs and cleaning them. They look great. The men who came to my house were so helpful in moving my furniture when picking up and returning the rugs. Very satisfied!!
Maureen Barriere Wonderful selection and Customer Service. They went out of their way to help make the whole process a great experience
Terrence Dunn The woman who helped us was great. She was very patient and showed us many rugs. We brought 2 rugs home and one was the perfect runner for our home.
Katie Martin What great service, I had been looking for quality rug with more modern colors and the first rug they showed me..I loved it! Thank you so much to the Manchester, CT team.
George Kinne your people were professional they were neat .
Laurie Nericcio Rug cleaning was done quickly and before Christmas! It came out beautifully.
John Paindiris Fantastic service with courteous and knowledge staff.
Paul Boudo Excellent experience. Cristina and Chris explained the process of restoring our rug and we are looking forward the end result.
Maureen Liberati Needed a small repair on a rug we purchased last year. No problem! Picked up the rug and delivered it back in a week. Store contact was terrific as were the delivery guys. Thank you.
Rhea Klein Irena is an excellent sales representative. She was able to assess my style, preference, took the initiative to find exactly what I like, was persistent in connecting with me and provided immediate service. Lance, her assistant, was very nice and helpful as well. I am very satisfied.
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