Testimonials & Reviews from our Valued Customers

Hi Noreen,

I have been meaning to thank you for your extraordinary effort helping us select the PERFECT rug for our den! We can’t get over the transformation in that room…now we actually hang out in there : )

Couldn’t have done it without you!

Many thanks!

Dear Diane,

Thank you again for helping us find the right rug for our home.

All the best!

Thank you for the excellent rug cleaning performed on our bedroom rug this past March and the exceptional “rug runners” installation in our home for our stairway and hallway.
Your carpet installer is a courteous, first class craftsman and a great ambassador of your business.
My wife is pleased beyond her expectations with the quality and appearance of the carpet [not an easy task to accomplish] and the overall results.

– Al P, Manchester

I wanted to take a few minutes on this wonderful day to let you know how thankful I am for Esther!!! She is such an honest and professional individual that helped me and my daughter do much in our purchases yesterday!!!!! She provided such great ideas and has an extraordinary eye for style, color and class!!! She is a wonderful person with such a great heart!!! I can’t say enough about Esther!!! I will definitely be back and look forward to working with her again— she has a great personality!!!

Esther— YOU are the best! Thank you for everything

I went to your store in West Hartford and spoke with SE. He was great! he arranged everything to be delivered and placed, right away. Very nice experience. Good, reliable service. Employees and owner are very nice and reliable.

Robert was wonderful. We had a few concerns and he addressed them all! When we’re ready for adding rugs to our other rooms we hope to work with him again. Thank you!

Love the carpeting. However, without Mike K and his exceptional work ethic, the carpet would be just a floor covering. Mike’s caring for us, as clients, has made simple floor covering a constant reminder of being served, in the true sense, and that can create satisfaction and fulfillment. It’s right at our feet, everyday. Thanks, Mike!

The staff at the Holyoke store were extremely professional and gave us very good recommendations. Mike did an excellent job installing the carpeting on our stairs and also our entry way. We will definitely be doing business with Kaoud in the very near future and will also recommend you folks to our friends and acquaintances. Followed through and delivered when promised.

We were very impressed with Diane’s knowledge of the inventory and her ability to help us think through the selections. Rugs were beautiful and presented a range of styles. We had a very pleasant experience. We were guided through the selection process in a patient and knowledgeable manner.

We are so enjoying our new rug. It really adds to the beauty of our new flooring. It is so comfortable to walk on. We would also like to mention the wonderful service we got from Mike K, in your Holyoke store. It was our first oriental rug purchase after putting in our first hardwood flooring after educating three children for many years. Mike was so patient, kind and helpful to us. He explained the value of the product with the tightness of the knots and the relative cost of the product. He showed us every thing we wanted to see with just the most patient manner. We have already spread the word of our wonderful experience of shopping in your store to our friends and relatives. Hopefully when they are looking for new rugs they will come and visit your store. We would only shop at Kaoud for new oriental rugs after the experience we just had in relation to service, fair price and excellent value of the product. Thank you for providing such beautiful rugs and such excellent service to your customers.

Excellent sales and installation experience. My wife and I recently visited your store in Manchester. The visit was a great experience. I was met with a cheery sales staff and Janice Murphy listened to our wishes and list of existing colors and picked out 2 area rugs and a stairway rug that looks beautiful in our house. Willie did the stairway installation and was both professional and friendly and did a great job. What a pleasure doing business with such a great staff. Please extend our thanks to them and the Kaoud family.

I love the rug. I have been looking since August. I drove to Stamford, Greenwich and Boston. I also ordered a rug online. The online rug I mailed back today right before I stopped into your store. I just can’t believe that all along the perfect rug was right up the road.

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West Hartford, CT

(860) 233-6211
17 South Main Street
West Hartford, CT 06107

Manchester, CT

(860) 648-4077
179 Hale Road
Manchester, CT 06040

Canton, CT

(860) 693-3144
81 Albany TPKE (Rt 44)
Canton, CT 06019

Holyoke, MA

(413) 534-4415
98 Lower Westfield Road
Holyoke, MA 01040

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